Frequently Asked Questions

Privacy Policy

We place great importance on data protection. The collection and processing of your personal data are carried out in compliance with the applicable data protection regulations, particularly the EU General Data Protection Regulation (GDPR). We collect and process your personal data to provide our website and our services to you. Per Article 13 GDPR, we describe in this declaration which data is used in what manner and for what purpose and scope, and what choices and rights you have concerning the use of your personal data.

1. Responsible Entity

The responsible party for compliance with data protection on our site is Verhuven Touristik GmbH, Im Niederbruch 1, 46509 Xanten, represented by the managing director Martin Verhuven. The data protection officer is also Martin Verhuven.

We are available for data protection inquiries. You have the following contact options:

Tel.: +49 2801 77580

Email: support@airportweezeshuttle.com

2. Data Collection on Our Website

a) Server Logfiles

Whenever you access our website, information is automatically sent by your browser to the server of our website. This information is temporarily stored in a so-called logfile and is automatically deleted.

This includes the following data:

  • Your IP address,
  • Date and time of access,
  • Name and URL of the file you accessed,
  • Website from which the request is made (Referrer URL),
  • Browser and operating system information you use,
  • Name of your access provider.

These data are used to ensure a seamless connection setup, comfortable use of our website, system security, and stability analysis.

The legal basis for data processing is Article 6(1) sentence 1 point (f) GDPR, as we have a legitimate interest in data collection for the aforementioned purposes. Additionally, there exists a legal basis from Article 6(1) point (b) GDPR for processing data to fulfill a contract or pre-contractual measures.

The data is not used to draw conclusions about your person.

b) Contact Form/ Communication via Email

You can find a contact form on our site. We want to give our customers the opportunity to contact us easily. You can also write to us directly via email. If you wish to use our contact form, you must provide your name and a valid email address. When you write to us via email, we receive at least your email address. Any other data provided is optional. Data collection is for the purpose of initiating or performing contractual relationships according to Article 6(1) point (b) GDPR. If your request is not related to initiating or performing a contract, we still have a legitimate interest in processing and responding to your request as per Article 6(1) point (f) GDPR.

We use the data you provide solely to process your request. If your request is related to business initiation or execution, your data will be deleted according to our internally established deletion periods.

If your request has another purpose, we delete your data after processing, provided no other legal basis for data storage exists.

c) Processing Customer or Contract Data

For business initiation, contract conclusion, and fulfillment, we use your necessary personal data according to Article 6(1) point (b) GDPR.

Data is only transferred to third parties when required for contractual performance, e.g., when commissioning a company for production or transport services or a financial institution for payment handling.

The deletion of these personal data follows upon the expiration of statutory warranty periods or legal retention periods.

At each registration, ordering, or other binding actions, we save your IP address and date and time. This is for your protection and as per Article 6(1) point (f) GDPR, serving our legitimate interest in evidencing claim initiation and preventing misuse or unauthorized use of our system.

d) Processing by Payment Service Providers

For paid services, we process your personal data, especially payment data (e.g., account, credit card, and other bank data) per Article 6(1) point (b) GDPR. This is done for contract performance (payment processing/bookkeeping). If necessary, your payment data will be transferred to service providers (financial institutions, accounting service providers) for transaction processing and invoicing, or they will be directly processed by them.

Your payment data is stored for the duration of the contract and deleted upon full completion of the contract (until all mutual contractual obligations are fulfilled), unless another legal basis for data storage exists.

We use the following payment providers:

PayPal

We receive your name and address from PayPal for contract performance as per Article 6(1) point (b) GDPR.

PayPal's privacy policy: https://www.paypal.com/de/smarthelp/article/datenschutz-und-sicherheit-faq3712

e) Newsletter

On our website, you have the option to subscribe to a free newsletter for direct advertising purposes. When signing up for the newsletter, your name and email address from the input form will be transmitted to us. Additionally, your IP address, date, and time of registration are used. The collection of other personal data during registration serves to prevent misuse of services or the email address used.

Your consent for the processing of data is obtained during the registration process, and you are referred to this privacy policy. The legal basis for data processing after newsletter registration by the user is Article 6(1) point (a) GDPR if user consent is given.

The data is deleted once it is no longer needed for the purpose of its collection. Accordingly, the user's email address is stored as long as the newsletter subscription is active.

If you acquire goods or services on our website and provide your email address, we may subsequently use it for sending a newsletter for direct advertising purposes. In such a case, only direct advertising for our own similar goods or services will be sent via the newsletter. The legal basis for sending the newsletter following the sale of goods or services is §7(3) UWG.

Email shipping is carried out using “MailChimp," a newsletter distribution platform provided by the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the privacy policy of the shipping service provider here: https://mailchimp.com/legal/privacy/

MailChimp is certified under the Privacy Shield Agreement, offering a guarantee to comply with European data protection standards:

https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active

f) Cookies

Our website uses cookies. Cookies are small text files stored on your device. They help us ease your navigation through our offer and enable the correct display of the website. They are meant to support the user-friendliness of the website and are completely harmless to your device. Information is temporarily collected related to the device and software you use. No conclusions about your identity are drawn from this.

We use, for example, so-called “session cookies.” These cookies are automatically deleted after your visit. We also use cookies stored on your device to facilitate your next visit, recognizing your browser upon return (“permanent cookies”). These cookies can, of course, be deleted manually at any time by you.

We also use cookies to statistically measure and evaluate the use of our website. This is done to further optimize our offer for you. For more information, please see the section on Google Analytics.

We also use cookies for pseudonymized reach measurement. More information about this follows below.

The data processed by cookies is necessary for the purposes mentioned to protect our legitimate interests and the interests of third parties per Article 6(1) sentence 1 point (f) GDPR and is automatically deleted after a defined period.

Naturally, you can view our website without cookies. To do this, you must prevent the storage of cookies on your hard drive by selecting "do not accept cookies" from your browser settings. For detailed instructions, consult your browser's manufacturer instructions. You can also use the deactivation page of the Network Advertising Initiative ( http://optout.networkadvertising.org/) and additionally the US website ( http://www.aboutads.info/choices) or the European website ( http://www.youronlinechoices.com/uk/your-ad-choices/) to disable cookies. If you do not accept cookies, this may lead to functional restrictions on our website.

g) Google Analytics

On the basis of Article 6(1) sentence 1 point (f) GDPR, we use Google Analytics on our site, a web analytics service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics is used for the demand-oriented design and ongoing optimization of our site, as well as for statistical recording and evaluation of our website. In this context, pseudonymized user profiles are created, and cookies are used. Information about your use of this website is collected, such as:

  • Your IP address,
  • Date and time of access,
  • Name and URL of the file you accessed,
  • Website from which the request is made (Referrer URL),
  • Browser and operating system information you use,
  • Name of your access provider.

This information is transmitted to a Google server in the USA and stored there. Google uses this information to evaluate your use of our website, compile website activity reports for the website operators, and provide other services related to website and internet usage. The anonymized IP address transmitted from your browser within the framework of Google Analytics is not merged with other Google data.

As described above, you can prevent the storage of cookies on your computer. Additionally, you can prevent the use of data collected by cookies by Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Further information on data protection in connection with Google Analytics can be found in the Google Analytics help section ( https://support.google.com/analytics/answer/6004245?hl=de).

Google complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

h) Google Marketing and Remarketing Services

Based on Article 6(1) sentence 1 point (f) GDPR, we use Google Marketing and Remarketing services, hereinafter referred to as Google Marketing Services, from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter Google. The use of Google Marketing Services is for demand-oriented design and ongoing optimization of our site, as well as for analytical purposes and to economically improve our online offer.

With Google Marketing Services, we can display advertisements on our site as well as on third-party sites that are tailored to users' potential interests. The advertisements can be adjusted so users receive offers they viewed on our site but did not purchase (remarketing). On our site, as well as on pages where Google Marketing Services are activated, a (Re-)Marketing tag, a corresponding code, is executed by Google, and the web pages are integrated. This code generates a cookie on your device, noting which web pages you, as a user, have visited, what content you are interested in, and which offers you have completed or just viewed. Additionally, technical data such as browser, visit times, and information about other visited pages are stored. Furthermore, your IP address is anonymously transmitted to Google. Data merging by Google with data from other sources is also possible.

We use Google Adwords as part of these Google Marketing Services. With Google Adwords, we can see what happens after a user clicks on the corresponding advertisement. This can be, for example, the purchase of a product, newsletter registration, calling our company, or file downloading. These defined customer actions are referred to as conversions. The conversion cookie is tailored specifically to us and cannot be tracked by other Adwords customers. These conversion cookies are important to us as they enable us to compile a usage statistic of all customers to further optimize our offer. No information is used that can identify an individual user.

We can integrate third-party ads on our website using the Google service AdSense as part of Google Marketing Services. To place ads based on users' visits to our website or other websites on the internet, AdSense uses cookies.

With Google services like Google Optimizer, especially for A/B testing, we can see how different website changes affect site usage. For test purposes, cookies are placed on users' devices. Only pseudonymous user data is processed in this process.

We also use the Google DoubleClick service to integrate third-party ads into our website. DoubleClick sets cookies on your device. These cookies allow Google partner websites to place ads based on users' website visits to this website or other websites.

Furthermore, the Google Tag Manager service is used. With the Tag Manager, we manage the Google marketing and analysis services on our website.

As mentioned above, you can prevent the storage of cookies on your computer. Additionally, you can prevent the use of data collected by cookies by Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Furthermore, you can use the settings and opt-out options provided by Google to object to this processing. You can find a link here: https://adssettings.google.com/authenticated

Further information about marketing services can be found on Google's overview page: https://policies.google.com/technologies/ads

Google's privacy policy can be found here: https://policies.google.com/privacy

Google complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

i) Use of Google Maps

Based on Article 6(1) sentence 1 point (f) GDPR, we use "Google Maps" from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter "Google Maps," on our site for better location visibility.

With each call of the "Google Maps" component, Google sets a cookie to process user settings and data for displaying the page on which the "Google Maps" component is integrated. This cookie is typically not deleted when you close your browser but expires after some time unless you delete it manually beforehand.

To prevent this data processing by Google Maps, you can deactivate the "Google Maps" service and thus prevent data transmission to Google. To do this, deactivate the JavaScript function in your browser. However, we would like to point out that you may not be able to use "Google Maps" or only in a limited way.

The use of "Google Maps" and information obtained via "Google Maps" is governed by the Google terms of use under

http://www.google.de/intl/de/policies/terms/regional.html

as well as the additional terms and conditions for "Google Maps" at

https://www.google.com/intl/de_de/help/terms_maps.html.

Google complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

j) Google Ajax & jQuery Libraries, Google Web Fonts

On the basis of Article 6(1) sentence 1 point (f) GDPR, we use Google Ajax & jQuery Libraries, Google Web Fonts from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter "Google," for a user-friendly and appealing design of our site. Program libraries and fonts are loaded from Google into your browser's cache to display content, texts, and fonts correctly. This may involve transmitting information about your provider, operating system, browser, and your IP address to Google.

The Google privacy policy applies:

https://www.google.com/policies/privacy/

Google complies with European data protection law and is certified under the The Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

k) HubSpot

Our registration service allows website visitors to learn more about our company, download content, and provide their contact information and other demographic information. This information is stored on our software partner HubSpot's servers and can be used by us to contact website visitors and determine which company services are of interest to them. All information collected by us is subject to this privacy policy. Further information is available on the following HubSpot page: https://legal.hubspot.com/legal-stuff. We use all collected information exclusively to optimize our marketing. HubSpot is a software company from the USA with a branch in Ireland.

Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500, https://www.hubspot.de. HubSpot is subject to the TRUSTe’s Privacy Seal.

3. Data Disclosure

Your personal data will generally not be disclosed to third parties. However, data may be disclosed in exceptional cases for the following reasons:

  • if you have given your explicit consent, Article 6(1) sentence 1 point (a) GDPR
  • if the disclosure is necessary under Article 6(1) sentence 1 point (f) GDPR and no overriding legitimate interest in the non-disclosure of your data exists
  • if we are legally obliged to disclose the data, Article 6(1) sentence 1 point (c) GDPR
  • if a disclosure according to Article 6(1) sentence 1 point (b) GDPR is permissible and necessary for the execution of contractual relationships with you

If your data is processed by third parties commissioned by us, this is done based on Article 28 GDPR using a data processing agreement.

4. Data Subject Rights

  • Right of Access Article 15 GDPR

You have the right to request confirmation from us as to whether personal data concerning you is being processed. If this is the case, you can request information about this personal data and the following:

  • the processing purposes
  • the categories of personal data processed
  • the recipients or categories of recipients to whom the personal data has been or will be disclosed, especially in third countries or international organizations
  • if possible, the planned duration for which the personal data will be stored, or, if not possible, the criteria for determining this duration
  • the existence of a right to rectification or erasure of your personal data, a right to restrict processing or to object to this processing
  • the existence of a right to lodge a complaint with a supervisory authority
  • if the personal data is not collected from you, any available information about the data's source
  • the existence of automated decision-making, including profiling, according to Article 22(1) and (4) GDPR and, at least in these cases, meaningful information about the involved logic and the scope and intended effects of such processing on the data subject
  • Right to Rectification Article 16 GDPR

You can immediately request the correction of incorrect or completion of your personal data stored with us.

  • Right to Erasure (Right to be Forgotten) of your data, Article 17 GDPR

You can request the deletion of your data stored with us provided that

  • the personal data is no longer necessary for the purposes for which they were collected or otherwise processed;
  • you withdraw your consent on which the processing is based according to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR, and there is no other legal ground for the processing;
  • you object to the processing according to Article 21(1) GDPR, and there are no overriding legitimate grounds for the processing or you object to the processing according to Article 21(2) GDPR;
  • the personal data has been unlawfully processed;
  • personal data must be erased to comply with a legal obligation in Union or Member State law to which we are subject;
  • the personal data has been collected concerning information society services offered according to Article 8(1) GDPR.

We are obliged to delete data upon presentation of the conditions unless processing is necessary for exercising the right of freedom of expression and information, compliance with a legal obligation, reasons of public interest, or the establishment, exercise, or defense of legal claims.

  • Right to Restriction of Processing, Article 18 GDPR

You have the right to request that we restrict processing insofar as

  • the accuracy of the personal data is disputed by you, but only for the period enabling us to verify the accuracy of the data;
  • the processing is unlawful but you do not want deletion of your personal data, rather requesting restriction of their use;
  • we no longer need the personal data for processing purposes, but they are required for the establishment, exercise, or defense of legal claims by you;
  • you have objected to processing pursuant to Article 21(1) GDPR, pending the verification whether the legitimate grounds on our part override yours.

Where processing is restricted, your personal data may only be processed – with the exception of storage – with your consent or for the establishment, exercise, or defense of legal claims or the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.

Before the restriction is lifted, you will be informed once more.

  • Right to Data Portability Article 20 GDPR

You have the right to receive your personal data provided to us in a structured, common, and machine-readable format or to request their transmission to another controller.

  • Right to Object Article 21 GDPR

According to Article 21 GDPR, you have the right to object to the processing of your personal data if processing is based on legitimate interest according to Article 6(1) sentence 1 point (f) GDPR. However, this only applies if there are reasons based on your particular situation or if the objection is directed against direct advertising.

  • Right to Withdraw Consent Article 7(3) GDPR

You have the right to withdraw your consent given according to Article 6(1) sentence 1 point (a) GDPR at any time by contacting us. This withdrawal only applies to future use.

  • Right to Lodge a Complaint with Supervisory Authorities

Without prejudice to other administrative or judicial remedies, you have the right to lodge a complaint with a supervisory authority, particularly in your habitual residence, workplace, or our corporate headquarters if you believe that the processing of your personal data infringes the General Data Protection Regulation.

If you wish to exercise your rights as a data subject, you can also do so by email to the above-mentioned email address.

5. Data Security

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as inquiries you send to us as the site operator. You can recognize this by the address bar of the browser switching from "http://" to "https://". Additionally, a lock symbol is visible in the browser bar.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Furthermore, we have taken technical and organizational measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties.

6. Current Version and Changes to This Privacy Policy

This privacy policy is currently valid and has the status of June 2019.

To ensure that our privacy policy always complies with current statutory requirements, we reserve the right to make changes at any time. This also applies if the privacy policy needs to be adjusted due to new or revised services, for example, new services. The new privacy policy will then apply during your next visit to our offer.

Our privacy policy is always available for review and printing on our site.

7. Complaints and Warnings

If you believe your rights have been violated or otherwise disadvantaged, we ask you to inform us directly. We will then provide you with a personal individual response. In fulfilling your duty to minimize damage, we point out that costs incurred from appointing an attorney extrajudicially without prior contact will not be covered by us. We expressly do not intend for you to hire an attorney with a cease-and-desist demand and/or issue of a cease-and-desist declaration with penalty clause. As such, no assumed intent can be relied upon.