Frequently Asked Questions

Privacy Policy

We place great emphasis on data protection. The collection and processing of your personal data is carried out in compliance with the relevant data protection laws, particularly the EU General Data Protection Regulation (GDPR). We gather and process your personal data to provide our website and services to you. In accordance with Article 13 GDPR, this statement outlines which data is used, how, for what purposes and extent, and your choices and rights regarding the use of your personal data.

1. Responsible Entity

The entity responsible for data protection compliance on our site is Verhuven Touristik GmbH, Im Niederbruch 1, 46509 Xanten, represented by the managing director Martin Verhuven. The data protection officer is also Martin Verhuven.

We are available for data protection inquiries. You have the following contact options:

Tel.: +49 2801 77580

Email: support@airportweezeshuttle.com

2. Data Collection on Our Website

a) Server Logfiles

Whenever you access our website, information is automatically sent by your browser to our website’s server. This information is temporarily stored in so-called logfiles and is automatically deleted.

This includes the following data:

  • Your IP address,
  • Date and time of access,
  • Name and URL of the accessed file,
  • Website from which the request originated (Referrer URL),
  • Browser and operating system information you use,
  • Name of your access provider.

This data is used to ensure a seamless connection and to facilitate comfortable use of our site, system security, and stability analysis.

The legal basis for data processing is Article 6(1) sentence 1 point (f) GDPR, as we have a legitimate interest in data collection for the aforementioned purposes. Additionally, Article 6(1) point (b) GDPR provides a legal basis for processing data to fulfil a contract or pre-contractual measures.

Data is not utilised to draw conclusions about you personally.

b) Contact Form/ Communication via Email

Our site offers a contact form, allowing customers to easily reach us. You can also contact us directly via email. If using our contact form, you must provide your name and a valid email address. When emailing us, we receive at least your email address. Any additional data you provide is optional. The data collection aims to initiate or perform contractual relationships according to Article 6(1) point (b) GDPR. If your request is unrelated to a contract, we still have a legitimate interest in processing and replying as per Article 6(1) point (f) GDPR.

We use the data you provide solely to process your query. If your request pertains to business initiation or execution, your data will be deleted following our internal deletion policy.

If your request serves another purpose, we will delete your data post-processing, barring any other legal basis for data retention.

c) Processing Customer or Contract Data**

For business initiation, contract conclusion, and fulfilment, we use your necessary personal data as per Article 6(1) point (b) GDPR.

Data is only shared with third parties when required for contractual fulfilment, e.g., commissioning a company for production or transport services or a financial institution for payment handling.

These personal data are deleted after statutory warranty periods or legal retention periods expire.

Every registration, order, or other binding actions save your IP address and date and time to protect you and under Article 6(1) point (f) GDPR, serving our legitimate interest in evidencing claim initiation and preventing misuse or unauthorised use of our system.

d) Processing by Payment Service Providers

For paid services, we process your personal data, particularly payment data (e.g., account, credit card, and other bank data) as per Article 6(1) point (b) GDPR for contract fulfilment (payment processing/bookkeeping). If necessary, your payment data will be shared with service providers (financial institutions, accounting service providers) for transaction processing and invoicing, or processed directly by them.

Your payment data is stored for the contract duration and deleted once the contract is fully completed (i.e., all mutual contractual obligations are fulfilled), unless another legal basis for data storage exists.

We use the following payment providers:

PayPal

We receive your name and address from PayPal for contract performance as per Article 6(1) point (b) GDPR.

PayPal's privacy policy: https://www.paypal.com/de/smarthelp/article/datenschutz-und-sicherheit-faq3712

e) Newsletter

Our website allows you to subscribe to a free newsletter for direct marketing purposes. Upon newsletter signup, your name and email address from the input form are transmitted to us. Additionally, your IP address and the date and time of registration are utilised. The collection of additional personal data during registration serves to prevent service misuse or address exploitation.

Your consent for data processing is obtained during registration, and this privacy policy is referenced. The legal basis for processing data after newsletter registration by a user is Article 6(1) point (a) GDPR when consent is granted.

The data is erased once it is no longer required for collection purposes. Consequently, the user's email address is kept as long as the newsletter subscription is active.

If you acquire goods or services on our website and provide your email address, we may subsequently use it for newsletter marketing for direct advertising purposes. In such cases, only direct marketing for our own, similar goods or services will be transmitted via the newsletter. The legal basis for sending the newsletter after selling goods or services is §7(3) UWG.

Email delivery is carried out using “MailChimp," a newsletter distribution platform provided by US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the privacy policy of the shipping service provider here: https://mailchimp.com/legal/privacy/

MailChimp is certified under the Privacy Shield Agreement, offering a guarantee to comply with European data protection standards:

https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active

f) Cookies

Our website uses cookies. Cookies are small text files stored on your device to facilitate easy site navigation and proper website display. They aim to enhance the site’s user-friendliness and are completely harmless to your device. Information related to the device and software you use is temporarily collected, with no conclusions drawn about your identity.

We use, for example, “session cookies” that automatically delete after your visit and “permanent cookies” stored on your device to facilitate your next visit, recognising your browser upon return. You can manually delete these cookies at any time.

We employ cookies to statistically measure and evaluate our site usage to optimise our offer further. For more detailed information, please reference the Google Analytics section.

Additionally, we use cookies for pseudonymised reach measurement, with further details provided below.

Data processed by cookies is essential for the aforementioned purposes to protect our legitimate interests and the interests of third parties per Article 6(1) sentence 1 point (f) GDPR and is automatically deleted after a defined period.

It is possible to view our site without cookies. To achieve this, disable cookies on your hard drive by selecting "do not accept cookies" from your browser settings. Detailed guidance is available in your browser manufacturer's instructions. You can also deactivate cookies on the Network Advertising Initiative's deactivation page ( http://optout.networkadvertising.org/) and through the US website ( http://www.aboutads.info/choices) or the European website ( http://www.youronlinechoices.com/uk/your-ad-choices/). If cookies are not accepted, this may result in functionality restrictions on our site.

g) Google Analytics

Based on Article 6(1) sentence 1 point (f) GDPR, we use Google Analytics, a web analytics service from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics aids in demand-oriented site design, ongoing optimisation of our platform, and statistical recording and evaluation of our website. Pseudonymised user profiles are created, and cookies are employed in this context. Information about your site usage, such as

  • Your IP address,
  • Date and time of access,
  • Name and URL of the accessed file,
  • Website from which the request originated (Referrer URL),
  • Browser and operating system information you use,
  • Name of your access provider.

is transmitted to and stored on a Google server in the USA. Google utilises this information to evaluate your website usage, compile reports on website activities for website operators, and provide other services related to website and internet usage. The anonymised IP address from your browser within the Google Analytics framework is not combined with other Google data.

As previously described, you can prevent cookies from being stored on your computer. Additionally, you can stop Google from using data collected via cookies by downloading and installing the browser plugin provided at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Further information on data protection in connection with Google Analytics is available in the Google Analytics help section ( https://support.google.com/analytics/answer/6004245?hl=de).

Google complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

h) Google Marketing and Remarketing Services

Based on Article 6(1) sentence 1 point (f) GDPR, we use Google Marketing and Remarketing services, from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter called Google. The use of Google Marketing Services is aimed at demand-oriented design and ongoing optimisation of our site, along with analytical purposes and economic enhancement of our online offer.

Google Marketing Services enable the display of ads on our and third-party sites tailored to users' potential interests. These advertisements can be customised, allowing users to receive offers they viewed on our site but did not purchase (remarketing). On our site and other sites with Google Marketing Services activated, a (Re-)Marketing tag is executed by Google, and web pages are integrated. This code generates a cookie on your device, noting which web pages you visited, your interests, and which offers you completed or viewed. Technical data, such as browser details, visit times, and other visited pages, are also stored. Additionally, your IP address is transmitted anonymously to Google. Google can merge this data with data from other sources too.

We use Google Adwords as a part of these Google Marketing Services. With Google Adwords, we can see what occurs when a user clicks on an ad. This can involve purchasing a product, newsletter registration, calling our company, or downloading a file – referred to as conversions. The conversion cookie is specifically tailored to us and is not trackable by other Adwords customers. Conversion cookies are valuable as they enable the compilation of usage statistics for all customers to enhance our offer. No information is used that would identify an individual user.

We can integrate third-party ads into our website using Google service AdSense as part of Google Marketing Services. AdSense uses cookies to place ads based on users' internet visits, including our website.

With Google services like Google Optimizer, especially for A/B testing, we can observe how individual website changes impact site usage. Cookies are placed on users' devices for testing purposes, processing only pseudonymous user data in this process.

We also employ the Google DoubleClick service for integrating third-party ads on our website. DoubleClick sets cookies on your device, allowing Google partner sites to place ads based on users' visits to our website or other sites.

Furthermore, we use the Google Tag Manager service to manage Google marketing and analysis services on our website.

You can prevent cookie storage on your computer, as earlier referenced. In addition, you can block Google from using data collected via cookies by downloading and installing the browser plugin made available here: http://tools.google.com/dlpage/gaoptout?hl=de

Additionally, you can use settings and opt-out options provided by Google to oppose this processing. A link is available here: https://adssettings.google.com/authenticated

More detailed information on marketing services can be found on Google's overview page: https://policies.google.com/technologies/ads

Google's privacy policy is viewable here: https://policies.google.com/privacy

Google complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

i) Use of Google Maps

Based on Article 6(1) sentence 1 point (f) GDPR, we utilise "Google Maps" from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter "Google Maps," for enhanced location visibility on our site.

With each "Google Maps" component call, Google sets a cookie to process user settings and data for rendering the page on which the "Google Maps" component lives. This cookie won't typically delete when you close your browser but will expire after a while unless you manually delete it earlier.

To prevent this data processing by Google Maps, deactivate the "Google Maps" service and thereby prevent data transmission to Google. Do so by deactivating the JavaScript function in your browser. However, note that deactivating might limit your "Google Maps" usability.

Terms of use for "Google Maps" and information acquired through it are governed by Google’s terms under

http://www.google.de/intl/de/policies/terms/regional.html

and additional terms for "Google Maps" at

https://www.google.com/intl/de_de/help/terms_maps.html.

Google complies with European data protection legislation and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

j) Google Ajax & jQuery Libraries, Google Web Fonts

According to Article 6(1) sentence 1 point (f) GDPR, we use Google Ajax & jQuery Libraries, Google Web Fonts from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter "Google," for a user-friendly, appealing website design. Program libraries and fonts are loaded to your browser's cache from Google to correctly display content, texts, and fonts. This may involve transmitting provider, operating system, browser, and IP address information to Google.

The Google privacy policy is applicable:

https://www.google.com/policies/privacy/

Google is compliant with European data protection regulations and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

k) HubSpot

Our registration service allows visitors to our site to learn more about our company, download content, and provide contact and other demographic information. This information is stored on our software partner HubSpot's servers and utilised to contact visitors and determine which company services interest them. All information collected is subject to this privacy policy. Further information is accessible on the HubSpot page: https://legal.hubspot.com/legal-stuff. All collected information is exclusively used to optimise marketing. HubSpot is a US-based software company with an office in Ireland.

Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500, https://www.hubspot.de. HubSpot is subject to the TRUSTe’s Privacy Seal.

3. Data Disclosure

Your personal data is usually not disclosed to third parties. However, data may be disclosed exceptionally for the following reasons:

  • if you provide explicit consent, Article 6(1) sentence 1 point (a) GDPR
  • if disclosure is necessary under Article 6(1) sentence 1 point (f) GDPR with no overriding legitimate interest in non-disclosure
  • if we are legally obliged to disclose the data, Article 6(1) sentence 1 point (c) GDPR
  • if disclosure according to Article 6(1) sentence 1 point (b) GDPR is permissible and necessary for executing contractual relationships with you

If your data is processed by third parties commissioned by us, it is carried out per Article 28 GDPR via a data processing agreement.

4. Data Subject Rights

  • Right of Access Article 15 GDPR

You have the right to request confirmation from us on whether personal data concerning you is being processed. If so, you can request information on that personal data and the following:

  • processing purposes
  • categories of personal data processed
  • recipients or categories of recipients to whom personal data has been or will be disclosed, especially in third countries or international organisations
  • if possible, the intended duration for which personal data will be stored or, if not, the criteria utilised to define that duration
  • the existence of a right to rectification or erasure of your personal data, a right to processing restriction or objection
  • the right to lodge a complaint with a supervisory authority
  • if personal data was not collected from you, any available information on the source
  • the existence of automated decision-making, including profiling, as covered by Article 22(1) and (4) GDPR, and, at least in such cases, meaningful information about the used logic, scope, and intended effects on data subjects
  • Right to Rectification Article 16 GDPR

You can request immediate correction of incorrect or completion of your personal data stored with us.u>

  • Right to Erasure (Right to be Forgotten) of your data, Article 17 GDPR

You can request the deletion of your stored data provided that

  • personal data is no longer needed for collection purposes or processing purposes;
  • you revoke the consent on which processing was based per Article 6(1)(a) GDPR or Article 9(2)(a) GDPR with no other legal ground for processing;
  • you object to processing per Article 21(1) GDPR, with no compelling grounds for processing, or you object to processing per Article 21(2) GDPR;
  • personal data was unlawfully processed;
  • personal data must be erased for legal compliance in Union or Member State law that we are subject to;
  • personal data was collected concerning information society services offered per Article 8(1) GDPR.

We are mandated to erase data if presented with the conditions, unless further processing is necessary for freedom of expression and information purposes, legal compliance, public interest reasons, or legal claims establishment, exercise, or defence.

  • Right to Restriction of Processing, Article 17 GDPR

You have the right to request processing restriction if

  • you dispute personal data accuracy, but limited to a period allowing us to verify data accuracy;
  • processing is unlawful, and you reject deletion, requesting use restriction instead;
  • we no longer need personal data for processing purposes, but you require them for legal claims establishment, exercise, or defence;
  • you object to processing per Article 21(1) GDPR, pending stronger legitimate grounds verification.

When processing is restricted, your personal data may only be processed – except for storage – with consent or for legal claims establishment, exercise, or defence, protection of another's rights, or Union or Member State significant public interest reasons.

You will be informed prior to any restriction removal.

  • Right to Data Portability Article 20 GDPR

You have the right to receive your provided personal data in a structured, common, machine-readable format or request transmission to another controller.

  • Right to Object Article 21 GDPR

Per Article 21 GDPR, you can object to the processing of your data if processing is based on legitimate interest under Article 6(1) sentence 1 point (f) GDPR. However, this applies only if reasons pertaining to your specific situation exist or if the objection targets direct marketing.

  • Right to Withdraw Consent Article 7(3) GDPR

At any time, you may withdraw your consent granted under Article 6(1) sentence 1 point (f) GDPR. Contact us to do so. Withdrawal applies solely to future usage.

  • Right to Lodge a Complaint with Supervisory Authorities

Without prejudice to other administrative or judicial remedies, you maintain the right to lodge a supervisory authority complaint, notably in your habitual residence, workplace, or corporate headquarters, should you perceive personal data processing violating the General Data Protection Regulation.

To exercise your rights as a data subject, apart from other means, you may also contact us via the provided email address.

5. Data Security

This site employs SSL or TLS encryption for security and protection of confidential content transmission, such as inquiries you send us as the site operator. You can identify this via the browser's address bar switch from "http://" to "https://" and a lock symbol in the browser bar.

When SSL or TLS encryption is activated, the data you transmit to us is shielded from third-party access.

We've also implemented technical and organisational measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorised third-party access.

6. Current Version and Changes to This Privacy Policy

This privacy policy is currently valid and was last updated in June 2019.

To ensure our privacy policy consistently complies with statutory requirements, we reserve the right to amend it anytime. This also applies when changes are required due to new or revised services, for instance, introducing new services. The new privacy policy will apply for your next visit to our site.

Our privacy policy remains accessible for review and printing on our site at all times.

7. Complaints and Warnings

If you believe your rights have been infringed or you are disadvantaged, please inform us directly. We’ll provide a personal response. Notably, we advise, in your duty to minimise damage, that costs incurred from hiring an out-of-court attorney without prior contact with us won't be covered. We explicitly state our intention isn't for you to employ an attorney with a cease-and-desist demand and/or a cease-and-desist declaration with a penalty clause. Hence, no assumed intent can be inferred.