Frequently Asked Questions

Privacy Policy

We prioritize the protection of your data. The collection and processing of your personal information is executed in compliance with applicable data protection regulations, especially the EU General Data Protection Regulation (GDPR). Your personal data is collected and processed in order to provide our website and services to you. As per Article 13 GDPR, this declaration explains which data is used, how and why it is used, and what choices and rights you have concerning the use of your personal data.

1. Responsible Entity

The responsible party for ensuring data protection on our site is Verhuven Touristik GmbH, Im Niederbruch 1, 46509 Xanten, represented by the managing director Martin Verhuven. Martin Verhuven also serves as the data protection officer.

We are available for data protection inquiries. You can contact us via the following options:

Tel.: +49 2801 77580

Email: support@airportweezeshuttle.com

2. Data Collection on Our Website

a) Server Logfiles

Whenever you access our website, your browser sends information to our website server, which is stored temporarily in a logfile and then automatically deleted.

This information includes:

  • Your IP address,
  • Date and time of the visit,
  • Name and URL of the accessed file,
  • The website from which access is initiated (Referrer URL),
  • Information about the browser and operating system you use,
  • Your access provider's name.

This data is used to ensure a smooth connection establishment, comfortable use of our website, and the security and stability of the system.

The basis for data processing is Article 6(1) sentence 1 point (f) GDPR, as we have a legitimate interest in data collection for the aforementioned purposes. Additionally, processing data to fulfill a contract or pre-contractual measures also legitimizes it under Article 6(1) point (b) GDPR.

The data is not used to derive your identity.

b) Contact Form/ Communication via Email

Our site features a contact form to facilitate easy communication with us. You can also contact us directly via email. If you use our contact form, your name and a valid email address are required. When emailing us, we receive at least your email address. Any additional data provided is optional. Data collection aims to initiate or perform contractual relationships according to Article 6(1) point (b) GDPR. If your request isn't related to contract initiation or performance, we still have a legitimate interest in processing and responding to your request as per Article 6(1) point (f) GDPR.

Your data is used solely to process your request. If related to business initiation or execution, your data will be deleted according to our internally set deletion schedules.

For other purposes, your data is deleted after request processing, provided no other legal basis for data storage exists.

c) Processing Customer or Contract Data

For business initiation, contract conclusion, and fulfillment, we process your necessary personal data according to Article 6(1) point (b) GDPR.

Data is only shared with third parties when required for contractual performance, like commissioning a company for transport services or a financial institution for payment processing.

Personal data is deleted after statutory warranty or legal retention periods expire.

During every registration, order, or binding action, we save your IP address along with the date and time for protection purposes and according to Article 6(1) point (f) GDPR, as part of our legitimate interest in preventing misuse or unauthorized use of our system.

d) Processing by Payment Service Providers

For paid services, we process your personal data, particularly payment data (e.g., account, credit card, bank details) in accordance with Article 6(1) point (b) GDPR, necessary for contract performance (payment processing/bookkeeping). When needed, your payment data will be shared with service providers (financial institutions, accounting services) for transaction processing and invoicing, or handled directly by them.

Your payment data is stored for the contract's duration and deleted upon full completion (once all mutual contractual obligations are fulfilled), unless another legal basis for data retention exists.

We employ the following payment provider:

PayPal

We receive your name and address from PayPal for contract performance as per Article 6(1) point (b) GDPR.

PayPal's privacy policy: https://www.paypal.com/de/smarthelp/article/datenschutz-und-sicherheit-faq3712

e) Newsletter

Our website enables you to subscribe to a free newsletter for direct marketing purposes. Upon newsletter signup, your name and email from the entry form are sent to us. Also used are your IP address and the registration's date and time. Collecting other personal data during registration is to prevent misuse of services or the email address used.

Your consent for processing data is obtained during registration, and you are informed about this privacy policy. Data processing after newsletter registration is based on legal consent according to Article 6(1) point (a) GDPR.

Data is deleted once it is no longer necessary for its collection purpose. The user's email is stored only while the newsletter subscription is active.

If you purchase goods or services on our site and provide your email address, we may subsequently use it to send newsletters for direct promotional purposes. Only promotions for similar our own goods or services will be sent via this newsletter. The basis for sending the newsletter after a sale is §7(3) UWG.

We use “MailChimp," a newsletter platform provided by the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. View the shipping service provider's privacy policy here: https://mailchimp.com/legal/privacy/

MailChimp is Privacy Shield-certified, ensuring compliance with European data protection standards:

https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active

f) Cookies

Our website uses cookies. These small text files stored on your device assist with easier navigation and correct website display. They support website user-friendliness and are harmless to your device, temporarily collecting information related to your device and software usage. No identity conclusions are drawn.

We use, for example, “session cookies,” deleted automatically after visits. “Permanent cookies” stored on your device aid subsequent visits, recognizing your browser when you return. Permanent cookies can be deleted manually at any time.

Additionally, we use cookies to statistically measure and analyze website use for future enhancements. For information, see the Google Analytics section.

Cookies are also used for pseudonymized reach measurement. More details follow.

The data processed by cookies is necessary for the discussed purposes and the protection of legitimate interests and third-party interests per Article 6(1) sentence 1 point (f) GDPR, automatically deleted after a defined period.

You can, of course, view our site without cookies. To do so, prevent cookie storage on your hard drive by choosing “do not accept cookies” in your browser settings. For detailed instructions, refer to your browser's manufacturer guidance. Alternatively, use the Network Advertising Initiative’s deactivation page ( http://optout.networkadvertising.org/) along with the US website ( http://www.aboutads.info/choices) or the European website ( http://www.youronlinechoices.com/uk/your-ad-choices/) to disable cookies. If cookies are disabled, website functionality may be restricted.

g) Google Analytics

Under Article 6(1) sentence 1 point (f) GDPR, we use Google Analytics on our site, a web analytics service from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics supports the demand-oriented design, continuous optimization of our site, and statistical recording and assessment. Within this context, pseudonymized user profiles and cookies are employed. Collected information includes your

  • IP address,
  • Date and time of the visit,
  • Name and URL of accessed files,
  • Website from which requests originate (Referrer URL),
  • Your browser and operating system info,
  • Access provider's name.

The information is transferred to Google’s USA servers and stored there. Google evaluates this information to analyze your website use, compile website activity reports, and offer additional services relating to website and internet usage. The anonymized IP transmitted by your browser during Google Analytics usage is not merged with Google’s other data.

As aforementioned, you can prevent cookies from being stored on your computer. Additionally, you can prevent the use of data collected by Google via cookies by downloading and installing the browser plugin accessible via this link: http://tools.google.com/dlpage/gaoptout?hl=de

More data protection information in connection with Google Analytics can be found in the Google Analytics help section ( https://support.google.com/analytics/answer/6004245?hl=de).

Google is certified under the Privacy Shield Agreement, ensuring adherence to European data protection laws: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

h) Google Marketing and Remarketing Services

Under Article 6(1) sentence 1 point (f) GDPR, we use Google Marketing and Remarketing services, known as Google Marketing Services, by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereafter referred to as Google. The use of Google Marketing Services is for demand-oriented design, continuous optimization of the site, and economic enhancement of our online offers.

Google Marketing Services enable us to display ads on our site and third-party sites tailored to users' interests. Ads are adjusted so users encounter offers seen on our site but not yet purchased (remarketing). During site visits where Google Marketing Services are active, a (Re-)Marketing tag runs, implementing a Google code which, when active, sets a cookie on your device. This cookie records users’ site visit, content interests, and completed or viewed offers along with technical data such as browser, visit times, and other visited sites. Your IP address is also anonymously sent to Google. Google data reconciliation from other sources may occur.

We use Google Adwords within this Google Marketing system. Through Google Adwords, we understand what happens post-advertising click, such as product purchases, newsletter subscriptions, company contacts, or downloads. These actions are conversions. Conversion cookies are uniquely designated to us, not tracked by other Adwords customers. Conversion cookies help us compile user statistics to further our offerings’ optimization without identifying individual users.

Through Google AdSense, part of Google Marketing Services, we integrate third-party ads into our website. AdSense uses cookies to display ads based on users’ visits across websites.

Google Optimizer services like A/B tests show how website changes impact site usage, placing cookies on user devices during testing. Only pseudonymous user data is processed.

DoubleClick, another Google service, integrates external advertisements into our website, setting cookies for this purpose. These cookies allow Google and partner websites to serve users site-specific ads based on Goggle DoubleClick’s assessments.

Google Tag Manager aids in managing Google marketing and analysis services on our website.

Previous mentioned cookie prevention on your computer and Google data usage prevention through cookies via the browser plugin at this link: http://tools.google.com/dlpage/gaoptout?hl=de are options for control.

Google provides settings and opt-outs to contest this processing, with further marketing services details hosted on Google's overview page: https://policies.google.com/technologies/ads

Google's privacy policy can be read here: https://policies.google.com/privacy

Google is Privacy Shield certified, fulfilling European data protection law requirements: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

i) Use of Google Maps

Under Article 6(1) sentence 1 point (f) GDPR, we incorporate "Google Maps" by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, henceforth “Google Maps,” on our website for enhanced location visibility.

Every time the "Google Maps" component is accessed, Google sets a cookie to handle user settings and data needed for displayed page rendering where the "Google Maps" component is integrated. This cookie is normally not deleted upon closing your browser but expires after a certain duration, unless manually removed beforehand.

To avoid "Google Maps" data processing, deactivate the service and consequently data transmission to Google by disabling the JavaScript function in your browser. However, disabling may restrict "Google Maps”’ use.

“Google Maps” usage and the accompanying information are governed by Google's terms of use and additional terms for "Google Maps" at: http://www.google.de/intl/de/policies/terms/regional.html

Google is Privacy Shield certified, adhering to European data protection standards: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

j) Google Ajax & jQuery Libraries, Google Web Fonts

Per Article 6(1) sentence 1 point (f) GDPR, we employ Google Ajax & jQuery Libraries, Google Web Fonts from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, addresses “Google,” for user-friendly, appealing website design, featuring program libraries and fonts loaded from Google caches for accurate content, text, and font display, potentially transferring provider, OS, browser, and IP information to Google.

Google’s privacy policy applies: https://www.google.com/policies/privacy/

Google is Privacy Shield certified, meeting European data protection law: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

k) HubSpot

Our registration service offers site visitors information on our company, downloading experiences, and sharing their contact and other demographic information. This data is stored on HubSpot's servers, our software partner, and may be used for contacting website visitors to ascertain interest in services. Data we collect is subject to this privacy policy. More information is accessible on HubSpot's page: https://legal.hubspot.com/legal-stuff. Information is used strictly for marketing optimization. HubSpot is a USA software company with a branch in Ireland.

Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500, https://www.hubspot.de. HubSpot is part of the TRUSTe Privacy Seal program.

3. Data Disclosure

Personal data is generally not shared with third parties unless:

  • explicit consent is provided, Article 6(1) sentence 1 point (a) GDPR,
  • disclosure is necessary under Article 6(1) sentence 1 point (f) GDPR with no prevailing legitimate interest in withholding data,
  • legal obligations necessitate disclosure, Article 6(1) sentence 1 point (c) GDPR,
  • disclosure as per Article 6(1) sentence 1 point (b) GDPR is permissible and required for executing a contract with you.

If data is processed by our third-party contractors, it is done based on Article 28 GDPR through a data processing agreement.

4. Data Subject Rights

  • Right of Access Article 15 GDPR

You have the right to request confirmation from us if personal data related to you is being processed. Upon confirmation, you can access this personal data as well as the following:

  • processing purposes,
  • categories of personal data processed,
  • recipients or categories of recipients to whom personal data was or will be disclosed, especially in third countries or international organizations,
  • where possible, the anticipated duration for which the personal data will be stored, or if not possible, the criteria for defining the duration,
  • existence of rights to rectification, erasure of personal data, processing restriction, or processing opposition,
  • existence of the right to lodge a complaint with a supervisory authority,
  • if personal data is not collected from you, any available information about the data source,
  • existence of automated decision-making including profiling according to Article 22(1) and (4) GDPR with meaningful information about the involved logic and processing scope and intended effects on the data subject
  • Right to Rectification Article 16 GDPR

You may request immediate correction of incorrect or completion of your personal data stored by us.

  • Right to Erasure (Right to be Forgotten) of your data, Article 17 GDPR

Under defined conditions, you can request erasure of your stored data:

  • personal data is no longer necessary for collection or other processing purposes,
  • consent provided under Article 6(1)(a) or Article 9(2)(a) GDPR is withdrawn with no other processing legal ground,
  • you object to processing under Article 21(1) GDPR with no prevailing legitimate processing grounds or object under Article 21(2) GDPR,
  • personal data is unlawfully processed,
  • erasure is required under Union or Member State law that obliges data retention by us,
  • personal data arises from information society services provision per Article 8(1) GDPR.

We will delete data if conditions are met unless processing is necessary for freedom of expression and information, legal compliance, public interest, or legal claim establishment, exercise, or defense.

  • Right to Processing Restriction, Article 17 GDPR

You can request processing restrictions if:

  • you dispute personal data accuracy, only for a verification period,
  • processing is unlawful, and you prefer restriction over deletion of personal data,
  • we no longer require personal data for processing, but you need them for legal claims establishment, exercise, or defense,
  • you object to processing under Article 21(1) GDPR pending verification of legitimate grounds that may override yours.

Our processing is restricted to stored personal data handled only with your consent or for legal claim establishment, exercise, or defense, another individual's natural or legal rights protection, or important public interests of the Union or a Member State.

Prior to lifting the restriction, you will be informed again.

  • Right to Data Portability Article 20 GDPR

You are entitled to receive your personal data supplied to us in a structured, commonly used, machine-readable format or request its transfer to another controller.

  • Right to Object Article 21 GDPR

Under Article 21 GDPR, you can object to your personal data processing when it's based on legitimate interest per Article 6(1) sentence 1 point (f) GDPR. However, this is only valid if it pertains to your particular situation or is directed against direct advertising.

  • Right to Withdrawal of Consent Article 7(3) GDPR

You have the right to withdraw consent given under Article 6(1) sentence 1 point (f) GDPR at any time. This withdrawal affects future processes.

  • Right to Lodge a Complaint with Supervisory Authorities

In addition to other administrative or judicial remedies, you can lodge a complaint with a supervisory authority, notably in your habitual residence, workplace, or our company headquarters if you believe personal data processing violates the General Data Protection Regulation.

Email is an option for exercising your data subject rights at the aforementioned address.

5. Data Security

SSL or TLS encryption secures this site and protects the transmission of confidential content you send as the site operator. This can be identified by the browser address bar switching from "http://" to "https://" and a lock symbol in the browser bar.

Active SSL or TLS encryption prevents the data you transmit from being read by third parties.

Additionally, we have implemented technical and organizational measures to safeguard your data against accidental or intentional manipulation, partial or complete loss, destruction, or third-party unauthorized access.

6. Current Version and Changes to This Privacy Policy

This privacy policy is current as of June 2019.

To keep our privacy policy compliant with statutory requirements, we reserve the right to make changes at any time. This also applies if new or revised services like new services necessitate privacy policy adjustments. Your next visit to our offerings will be governed by the new privacy policy.

This privacy policy is always available for review and printing on our site.

7. Complaints and Warnings

If you believe your rights have been violated or otherwise impacted negatively, contact us directly. We will then supply a personal, individual response. In fulfilling your responsibility to mitigate damage, costs arising from retaining external judicial counsel without previous engagement with us will not be covered. We explicitly do not intend for you to appoint counsel for issuing cease-and-desist letters or declarations with penalty clauses. Therefore, no intent is assumed.