Terms and Conditions

§ 1 Scope

These terms and conditions apply to all transport contracts of Verhuven Touristik GmbH, Im Niederbruch 1, 46509 Xanten, hereinafter referred to as "Carrier," entered into by passengers.
If the passenger is an entrepreneur within the meaning of § 14 BGB and has business terms conflicting with these provisions, the GTC of the Carrier shall prevail.

§ 2 Conclusion of Contract

The Carrier presents transport dates and destinations on its booking platform www.airportweezeshuttle.com. The passenger can book the desired transport for a fee by selecting the travel date and entering their data.
After completing the booking process, the passenger receives their travel ticket in a standard format and a booking confirmation in electronic form to their email address. The ticket can also be viewed and downloaded using the email address and booking number on the website. The transport contract becomes binding with the transmission of the booking confirmation.
An agreement on the transport contract can also be made directly with the driver of the Carrier up to 5 minutes before departure. Here, the passenger receives their ticket directly on-site.
Issued tickets are personal. Passengers are reminded that at the start of the trip, they must present personal identification, such as an identity card, driver's license, or passport, to verify identity.
If the passenger initiates a booking with fraudulent intent or acquires, transfers, rebooks, or otherwise uses tickets in an otherwise unlawful manner or through unlawful activities, the Carrier is entitled to terminate the transport contract extraordinarily and block the tickets. A refund of the fee is excluded in this case. The Carrier must prove such illegal behavior.

§ 3 Prices and Shipping Costs

The prices displayed are final prices, including value-added tax. The amount applicable at the time of binding booking applies. No shipping costs or charges for offered payment methods are incurred.

§ 4 Payment

Payment is made immediately after booking through the online platform using a credit card, SEPA direct debit, or via the PayPal payment provider. After completing the booking, the agreed booking amount is charged to the selected account.
If the passenger selects payment by credit card or SEPA direct debit, they are obliged to provide their correct and complete passenger name and address. If payment is via PayPal, this data is transmitted to the Carrier by PayPal.
By providing the credit card number in the order, the Carrier is authorized to collect the purchase amount from the credit card account specified by the passenger in the order. For the SEPA direct debit procedure, a separate authorization is requested during the sales process.
If a ticket is purchased directly before the trip from the driver of the Carrier, payment by EC or credit card is possible.
In the event of a chargeback of the fee, the passenger is obliged to compensate the Carrier for the additional costs incurred alongside the fee.
Tickets purchased as part of an offer, for which different conditions apply after the offer expires, must be purchased at the full price applicable on the day of travel or the validity date of the ticket.

§ 6 Default in Payment

If a chargeback of the fee occurs, the passenger receives a written payment reminder from the Carrier. The payment must be compensated by the passenger no later than 7 days after delivery of the payment reminder. After this period, the passenger is in default of payment. Then, the Carrier is entitled to demand default interest of 5 percentage points above the base interest rate. If the Carrier can prove a higher default damage, it is entitled to claim it. Additionally, the Carrier will appoint a suitable third party to enforce its claims. The passenger must also pay the costs as default damage to the Carrier. It is noted that the passenger's data will be transmitted to the third party in such a case.

§ 7 No Right of Withdrawal

According to § 312 Abs 2 Nr. 5 BGB, there is no right of withdrawal for passenger transport contracts.

§ 8 Cancellation & Rebooking

Cancellation or rebooking is excluded.

§ 9 Luggage, Baggage, Wheelchairs, Bicycles, and Animals

Essentially, each passenger is only allowed to carry hand luggage and one piece of baggage. Baggage refers to items that one person can carry. Luggage or baggage that disturbs other passengers or staff, or endangers the safety of other people or the vehicle, is excluded from transport and must not be brought.
Transport of wheelchairs and walking aids in the passenger area is unfortunately not possible. However, these can be transported in the trunk as long as they do not exceed the permissible luggage dimensions. Passengers must be able to board the vehicle under their own power.
The transport of bicycles is excluded.
The transport of animals is excluded. Only the transport of guide and assistance dogs is allowed. Passengers accompanied by a guide dog must register their trip in advance via the contact form. The Carrier will reserve a separate seat for the dog next to the passenger. The dog travels free of charge.

§ 10 Refusal of Transport, Passenger Obligations, Interruption of Transport

Before the trip, the passenger is obliged to present a valid ticket to the bus driver of the Carrier and prove their identity with an identification document. Children up to 10 years must travel accompanied by an adult. Children between 10 and 15 years can travel alone with the consent of the guardian. If no valid ticket can be presented, the passenger cannot identify themselves, or the passenger is a child without an adult companion or without the above-described consent, they will not be transported. A refund of the purchase price is excluded in these cases.
The Carrier may also refuse transport if there are facts that justify the assumption that the passenger poses a danger to the safety and order of the operation or other passengers.
Passengers must behave when using the Carrier's vehicles as required by the safety and order of the operation and consideration for other people. Instructions from the operation staff must be followed. In particular, passengers are prohibited from:

talking to the vehicle driver in the coach buses during the journey,
opening doors independently during the ride,
misusing safety equipment,
throwing or protruding objects out of the vehicle,
jumping on or off the vehicle during the trip,
entering or leaving a vehicle when the imminent departure is announced or the doors are closing,
carrying dangerous substances or chemicals capable of endangering other passengers, staff, or falling under the Narcotics Act.
Additionally, passengers are required to:
only enter and exit vehicles at stops; exceptions require consent from the operation staff,
quickly get on and off, using the specially marked doors,
keep passageways and entrances/exits clear,
always secure a firm hold in the vehicle,
carefully supervise accompanying children, ensuring children do not kneel or stand on seats. For children ages 0 to 3 years, it is mandatory for the traveling passenger to bring a child seat that can be secured with a three-point belt.

If a passenger violates their obligations despite warnings or performs actions relevant under criminal law in the Carrier's vehicle, they can be excluded from transportation. Refunds of the ticket price and other compensations are excluded in such cases.

§ 11 Cancellation, Delay, Overbooking, Interruption

In the case of cancellation of the ride, a delay of more than 120 minutes, or overbooking, the passenger is entitled to:

continue the ride or travel with an altered route to the destination specified in the transport contract at no extra charge and under comparable conditions as specified in the transport contract at the earliest possible time, or
a refund of the fare and, if necessary, free return transportation to the departure point specified in the transport contract at the earliest possible time. The fare refund is made within 14 days after the offer is made or the refund request is received.

If this is not offered to the passenger by the Carrier, the passenger is additionally entitled to compensation of 50% of the fare. The Carrier will pay this amount within one month after submission of the compensation request.
In case of cancellation or delay of the departure of a scheduled service, the Carrier, or if applicable, the bus station operator, informs the passengers departing from a bus station immediately, but no later than 30 minutes after the scheduled departure time, about the situation and, once this information is available, about the expected departure time. If the passenger misses a connection due to cancellation or delay, they are informed about alternative connections as far as possible. This can also be done electronically.
For cancellation of a ride and delays of more than 90 minutes of departure from a bus station for rides with a scheduled duration of over three hours, the Carrier offers passengers the following at no cost:

Snacks, meals, or refreshments in reasonable relation to the waiting time or delay, provided they are available on the bus or at the station or can be procured in a feasible way;
a hotel room or other accommodation and assistance with the organization of transport between the bus station and the location of accommodation, if a stay of one or more nights is necessary. The Carrier limits the total cost of accommodation per passenger to 80 EUR per night, not including transportation costs between the bus station and accommodation, and to a maximum of two nights.

If the bus becomes inoperable during the trip, the Carrier offers either the continuation of the service with another vehicle or the Carrier is entitled to arrange transportation from the location of the inoperable vehicle to a suitable waiting area or bus station, enabling the continuation of the journey.

Note: The text of REGULATION (EU) No 181/2011 concerning the rights of passengers traveling by bus and coach can be found online at https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:055:0001:0012:DE:PDF

§ 12 Liability

In case of accidents resulting from the use of the Carrier's bus, the Carrier provides reasonable and proportionate assistance concerning the immediate practical needs of passengers after the accident. This assistance includes, if necessary, accommodation, meals, clothing, transportation, and first aid. Provision of assistance does not constitute an admission of liability. The total cost of accommodation per passenger is limited to a maximum of 80 EUR per night and a maximum of two nights.

Based on other legal grounds, the Carrier is only liable to the passenger in cases of intent or gross negligence, as well as for the breach of essential contractual obligations (cardinal obligations) and in case of injuries to life, body, or health, even in cases of slight negligence.

If the Carrier infringes essential contractual obligations, the compensation is limited to the typical, foreseeable damage. Except in cases of intent, gross negligence, or breach of essential contractual obligations, the liability for death or personal injury as well as for loss or damage of luggage per case of damage is limited to 220,000 EUR per passenger or 1,200 EUR per piece of luggage. Compensation for damage to wheelchairs and other mobility aids or assistive devices always corresponds to the replacement value or repair cost of the lost or damaged equipment.

The provisions of the Liability Act (HPflG) and REGULATION (EU) No 181/2011 concerning the rights of passengers traveling by bus and coach remain unaffected.

§ 13 Applicable Law

The contract concluded between the passenger and the Carrier is exclusively subject to the law of the Federal Republic of Germany to the express exclusion of the UN Sales Convention. This does not affect the mandatory provisions of the state in which the passenger has their habitual residence.

§ 14 Dispute Resolution

General information obligations on alternative dispute resolution under Art. 14 Abs. 1 ODR-VO and § 36 VSBG (Consumer Dispute Settlement Act):

The European Commission provides a platform for online dispute resolution (OS) which can be found at: http://ec.europa.eu/consumers/odr/

§ 15 Jurisdiction

If the passenger is an entrepreneur within the meaning of the BGB or the passenger, contrary to their statements in the order, has no residence in the Federal Republic of Germany or relocates their residence abroad after the contract is concluded or their residence is not known at the time of filing a lawsuit, the place of jurisdiction for all disputes arising from and in connection with the contractual relationship is Xanten.

§ 16 Written Form, Contract Language

Amendments or additions to this contract must be made in writing.
The contract language is German.